Welcome!
Since you are on this page it means that you have decided to return our products. At this point we would like to remind you - in order to quickly and painlessly go through the process of withdrawal from the contract within 14 days of receipt of the shipment, inform us of your desire to return by email or snail mail. Attach the withdrawal form to the returned products, a sample of which you will find below. If it is more convenient for you, you can use the ready-made file
MODEL WITHDRAWAL FORM
If you wish to withdraw from the concluded contract, you may use the form below by sending it to us by mail or e-mail. If the form is not sent with the returned goods, please note that we may withhold the refund until you receive the goods back or provide us with proof of return.
ADDRESSEE (VENDOR):
DLC Lukasz Ciesielski
Zegrzyńska 15B/-1 on the left;
05-110 Jablonna
If you prefer to return by parcel machine, please use the following shipping information: JAB01M; tel. 506430653; hello@cosmostash.pl
I hereby give notice of withdrawal from the contract, the subject of which is:
1) ......................................... - price: .........................................,
2) ......................................... - price: .........................................,
Mandatory data
Contract date/order number: ..............................................................................
Customer's name: ............................................................................................
Customer address: ...........................................................................................................
Voluntary data that will facilitate our communication
E-mail address: ................................................................................................
Phone number: ...........................................................................................
Refund of payment is made using the same means of payment that were used by you in the original transaction. If you paid by means other than bank transfer, and you wish to receive a refund to your bank account, please provide the bank account number for the refund below:
.....................................................................................................................................................
............................. .............................................................................................................
date of completion signature (if the form is sent in paper or scanned form)
Inform
You have the right to withdraw from a contract concluded through our online store within 14 days without giving any reason.
The withdrawal period expires after 14 days from the date of taking possession of the goods (for contracts for the sale of goods) or from the date of conclusion of the contract (for other contracts). To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail or e-mail). You may use the model withdrawal form, but it is not mandatory.
In order to comply with the withdrawal period, it is sufficient for you to send information concerning the exercise of your right of withdrawal before the withdrawal period expires. In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from your choice of a delivery method other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal from this contract. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund.
Information on the processing of personal data
The administrator of the personal data provided in the form is the addressee of this statement. The data is processed for the purpose of handling the withdrawal process, which is our legitimate interest referred to in Article 6(1)(f) of the RODO, and is also the performance of a legal obligation in accordance with Article 6(1)(c) of the RODO in connection with the relevant legal provisions on withdrawal. The withdrawal form will be included in the accounting records and will be kept with them for the period required by law. In connection with the handling of the withdrawal process, data may be processed by external entities involved in handling the process, such as courier companies, postal operators, banks, web host, CRM system provider, accounting office. Rights related to data processing: the right to request access to data, rectification, deletion or restriction of processing, as well as the right to object to the processing of personal data and file a complaint with the President of the Office for Personal Data Protection. For matters related to data protection, please contact us individually. Provision of data is voluntary, but necessary to handle the withdrawal process.