Welcome!
We are a little sorry that you are looking for information on complaints about products purchased from our store. Well nothing, we are only human, we have the right to stumble. We'll take it on face value, however, because we care a lot about making you happy and happy to come back to us. So if anything raises your concerns or you are sure you want to make a complaint let us know by email or snail mail. It will be best if you attach a complaint form to the advertised product, a sample of which can be found below. You can also download it here.
COMPLAINT FORM
If you want to make a complaint about the purchased goods or digital content, you can use the form below, sending it to us by mail or e-mail. If the form is not sent with the advertised goods, please note that in order to process the complaint, we may ask you to send us the advertised goods.
ADDRESSEE (VENDOR):
DLC Lukasz Ciesielski
Zegrzyńska 15B/-1 on the left; 05-110 Jablonna
If you prefer to ship by parcel machine, please use the details below: JAB01M; tel. 506430653; hello@cosmostash.pl
CUSTOMER DATA:
(Mandatory)
Contract date/order number: ..............................................................................
Name: ...........................................................................................................................
Address: ..........................................................................................................................................
(Voluntary, however, which will facilitate our communication)
E-mail address: ...............................................................................................................................
Phone number: ..........................................................................................................................
SUBJECT OF THE COMPLAINT:
Merchandise/digital content: .................................................................................................................
Price paid: ..........................................................................................................................
COMPLAINT(description of non-conformity of goods / digital content with the contract):
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.....................................................................................................................................................
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When non-compliance was found: ....................................................................................
CLAIMANT'S REQUEST:
(___) replacement of goods with defect-free goods,
(___) repair of goods,
(___) bring the digital content into compliance with the contract,
(___) providing digital content to the advertiser,
(___) other (what?)
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date of completion signature (if the form is sent in paper or scanned form)
Information on the processing of personal data
The administrator of the personal data provided in the form is the addressee of the complaint. The data is processed for the purpose of handling the complaint process, which constitutes a legitimate interest pursued by the administrator, as referred to in Article 6(1)(f) of the RODO, and also constitutes the performance of a contract in accordance with Article 6(1)(b) of the RODO and the performance of a legal obligation in accordance with Article 6(1)(c) of the RODO in connection with the relevant legal provisions concerning the seller's liability for the non-compliance of goods or digital content with the contract. If the complaint results in a price reduction or withdrawal from the contract, the complaint form will be included in the accounting records and will be kept with them for the period required by law. In addition, the complaint form will be kept until the expiration of the statute of limitations for claims related to the contract to which the complaint relates. In connection with the handling of the complaint process, the data may be processed by external entities involved in the handling of the process, such as courier companies, postal operators, banks, web host, CRM system provider, accounting office. Rights related to data processing: the right to request access to data, rectification, deletion or restriction of processing, as well as the right to object to the processing of personal data and the right to file a complaint with the President of the Office for Personal Data Protection. For matters related to data protection, please contact us individually. Provision of data is voluntary, but necessary to handle the complaint process.